In the physical world, lubrication reduces friction.
There’s friction in the human world, too, and a few little words can reduce it
if you use them often. Here some words and phrases that will help things go more
Do you mind
Is that OK
What do you think
Do you have a moment
That’s a good idea
What other “little words” do you use to make things go more smoothly?
Boss’s Bottom Line
The little things you do have an impact on your team. Choose to do things
that make their life easier and the work environment more pleasant.
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