The Lubrication of Little Words

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In the physical world, lubrication reduces friction.
There’s friction in the human world, too, and a few little words can reduce it
if you use them often. Here some words and phrases that will help things go more



May I

Do you mind

Is that OK

What do you think

Do you have a moment

I appreciate

That’s a good idea

What other “little words” do you use to make things go more smoothly?

Boss’s Bottom Line

The little things you do have an impact on your team. Choose to do things
that make their life easier and the work environment more pleasant.

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