Category: Communication

Boss’s Tip of the Week: Use pictures to supplement words

  |   Communication
Boss’s Tip of the Week: Use pictures to supplement words thumbnail

Words are great, but you’ll become a better communicator if you supplement them with pictures. No need to run out and take an art class. Use simple diagrams, maps, and flow charts to share your message. This is only one of 347 tips in my ebook, Become a Better Boss One Tip at a Time. Just promoted from  »  Read More

The Puccini Principle

  |   Communication
The Puccini Principle thumbnail

David Belasco was one of the great figures in American theater history. He wrote, directed, or produced more than a hundred plays, launched the careers of many stars, and pioneered lighting and set design techniques that are still in use. He was known as “The Bishop of Broadway.” One of his plays was The  »  Read More

Boss’s Tip of the Week: You’re the tone-setter

  |   Communication

If you’re the boss, you set the tone for your team. If you’re upset or flustered, your team will pick up on it. When you’re angry, they react to it. So, when you’re out of emotional sorts, find a way to get back in balance. Take a moment to set the tone you want before you show up to your team. If  »  Read More

Watch What You Say

  |   Communication

Are you responsible for the performance of a group? If you are, what you say is important. Words matter. One danger is that common words and phrases can have unintended consequences. Here are three to watch out for. Be honest On great teams, teammates trust each other and the team leader. Great customer relations are based  »  Read More

Boss’s Tip of the Week: Don’t rush the conversation

  |   Communication

If you’re like many bosses I’ve met over the years, you don’t like talking to team members about poor performance. No matter how uncomfortable you are, don’t rush through the process. Describe their performance without adjectives. Tell them why it matters. Wait for them to speak. Then, and only  »  Read More

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