Category: Communication

Leadership and Listening

  |   Communication

“God gave you two ears and one mouth, and you should use them in that proportion.” My mother said that. I suppose lots of mothers did. It’s great advice, especially if you’re the boss. There are three reasons that listening well will help you lead more effectively. Here they are. When You Listen, You Can Learn You  »  Read More

Boss’s Tip of the Week: Lots of Conversations

  |   Communication

If you’re worried about having good conversations with your team members, here’s the most important thing you should know. The best way to have good conversations with anyone is to have lots of conversations with him or her, some about work, most about other things, some about both. The trick is to have real  »  Read More

Leadership: Things we don’t say often enough

  |   Communication

If James Pennebaker is right, you and I say about 16,000 words every day. Some of that is necessary and urgent conversation like, “Where’s the bathroom?” But most of what we say isn’t urgent and isn’t necessary. There are things we could say that would make things better, but we don’t say them enough. Here are  »  Read More

Boss’s Tip of the Week: You’re the tone-setter

  |   Communication

If you’re the boss, you set the tone for your team. If you’re upset or flustered, your team will pick up on it. When you’re angry, they react to it. So, when you’re out of emotional sorts, find a way to get back in balance. Take a moment to set the tone you want before you show up to your team. If  »  Read More

Communication: The Pea Story

  |   Communication

When I was growing up we ate a lot of tuna noodle casserole. It was hearty and easy to fix and relatively inexpensive, so it was a favorite around our house. I know that other people, other parts of this great land, eat potato chips on their tuna noodle casserole. Some fancy folks, I’m told, put things like mushrooms  »  Read More

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