Go and see. Go and see the people on your team. We call that Management By Wandering Around (MBWA). Don’t stop there. Go and see your customers, whether they’re inside the company or outside. Try to see your team’s output from the customer’s perspective so you can do a better job. This is only » Read More
Category: MBWA
Wandering with Mr. Sam
Walmart became the largest company in the world in 2002. That surprised some folks. Fortune celebrated the occasion by asking: “How did a peddler of cheap shirts and fishing rods become the mightiest corporation in America?” The business press likes dramatic new initiatives. It seems to prefer companies » Read More