When it’s time to talk to a team member about performance or behavior, you’ll get better results if you do it without the adjectives. Your job is to describe the performance or behavior and their results so you and the team member can have a conversation about how things will change. When you use adjectives  »  Read More

Frederick the Great asked an important question: “What good is experience if you do not reflect?” Reflection starts with evaluation. Evaluate team performance to identify ways the team can do better. Evaluate individual performance so you can help team members improve. Evaluate your own performance, too  »  Read More

“Well begun is half done” is the saying and it’s true for your work every day. Take the time and do what you need to start every day right. Consider getting paperwork out of the way before the official day begins. Then you can concentrate on your people and your team’s work for the day. Check  »  Read More

September 11 is a special day in America and around the world. Americans are sure to remember it, but it’s not the only special date. Remember the good special dates for your team and your team members. Service anniversaries, dates of major triumphs and other business-related dates are good. So are personal dates  »  Read More