Part of your job as a boss is to remind people of things they’re supposed to do. When you remind, do it in the positive. Say “remember” instead of “don’t forget.” Say “complete your checklist at 5” instead of “don’t leave without completing your checklist » Read More
Category: Supervision
Boss’s Tip of the Week: Less gotcha, more helpya
There are two basic supervision styles. Some supervisors understand their job as catching people doing the wrong thing and then correcting them. That’s hard and frustrating work and usually doesn’t improve performance. Other supervisors understand their job as helping the team and team members succeed. Their teams » Read More
Boss’s Tip of the Week: The No Adjectives Rule
When it’s time to talk to a team member about performance or behavior, you’ll get better results if you do it without the adjectives. Your job is to describe the performance or behavior and their results so you and the team member can have a conversation about how things will change. When you use adjectives » Read More
Tough Conversations Don’t Have to Be Tough
Last week, Art Petty interviewed me as part of his First-Time Managers Academy. I took questions from the participants. One asked for advice about a tough conversation he needed to have with one of his team members. I responded as I always do to those questions with some techniques that have worked for me and the people » Read More
Boss’s Tip of the Week: Enrich
One difference between good bosses and great bosses is that great bosses seek opportunities to enrich their team members’ work experience. Here are some of the ways. Work with them regularly to help find the places where opportunities and interest meet. Give them, or help them secure, learning and development » Read More