Sometimes, when we’re out walking, Toto and I encounter other people and their dogs. When that happens, I usually stand off to the side and tighten my grip on Toto’s leash. Toto is a rescue. That means that I can’t accurately predict her behavior in many situations. I can’t tell if this time she’s going to be  »  Read More

In your career as a boss, there will be some people you just hit it off with. Most of the time that’s a good thing, but you should step back every now and then and assess things. Do you hold that person accountable the way you do others? Do you show any favoritism in assignments or discipline? This is only one of 347  »  Read More

Part of your job as a boss is to remind people of things they’re supposed to do. When you remind, do it in the positive. Say “remember” instead of “don’t forget.” Say “complete your checklist at 5” instead of “don’t leave without completing your checklist  »  Read More

There are two basic supervision styles. Some supervisors understand their job as catching people doing the wrong thing and then correcting them. That’s hard and frustrating work and usually doesn’t improve performance. Other supervisors understand their job as helping the team and team members succeed. Their teams  »  Read More