In your career as a boss, you’ll deal with hundreds of performance problems. Each one will have a unique solution, but most of them will fall into one of four categories. Use the categories as a checklist. Learning solutions work when the problem is a lack of knowledge or adequate skills. Resource solutions work when » Read More
Category: Performance Management
Leadership: Make Those Tough Conversations Easier
If you’ve been a boss for more than a couple of days, you’ve had at least one tough conversation. You know the ones I mean. They’re the conversations about performance and behavior. Most bosses dread them. Conversations about performance and behavior are at the core of your work as a leader. If leadership is your » Read More
Boss’s Tip of the Week: After the talk
After you talk to a team member about performance or behavior, he or she should leave the meeting thinking about what they will do differently. Nothing else. Prepare and conduct your meeting to eliminate distractions, deliver helpful, coaching feedback, and offer workable suggestions. Clarify your expectations. Solicit » Read More
Boss’s Tip of the Week: People who are top performers
People who are top performers can present your biggest challenges. You must keep finding new ways to help them grow, develop, and make progress. They are the people most likely to be the target of recruiting efforts. Don’t take them for granted. Praise them for their good work. Help them find new challenges and » Read More
Boss’s Tip of the Week: How to Analyze Performance Problems
Diagnosing performance problems is part of every boss’s day. Here are three questions to help diagnose performance problems quickly and fairly. Start with the first question. Ask: Can they do the job? If they don’t have the skills, train and coach them. If they don’t have the resources, get the resources » Read More