There’s a saying that the palest ink is stronger than the strongest memory. It’s accurate. One reason to take notes is so that you’ll remember important things. That’s not the only reason. Taking notes on a conversation or issue is a sign of respect. When you take notes you communicate  »  Read More

When I was a boy growing up in New York City, one of my favorite places in all the world was the American Museum of Natural History. And my favorite place in the museum was the giant dinosaur skeleton. I used to stand there gazing up through the rib cage to the ceiling that was far above my head, imagining what it would be  »  Read More

After you talk to a team member about performance or behavior, he or she should leave the meeting thinking about what they will do differently. Nothing else. Prepare and conduct your meeting to eliminate distractions, deliver helpful, coaching feedback, and offer workable suggestions. Clarify your expectations. Solicit  »  Read More

Joan Crawford screamed, “No more wire hangers!” I’m screaming “No more ‘run faster’ goals!” “Run faster” goals are the ones where you decide to “increase sales” or even “increase sales by 51.25396 percent” and the only change is that you’ll  »  Read More