Category: Performance Management

Leadership: Dinosaurs and Behavior Problems

  |   Performance Management

When I was a boy growing up in New York City, one of my favorite places in all the world was the American Museum of Natural History. And my favorite place in the museum was the giant dinosaur skeleton. I used to stand there gazing up through the rib cage to the ceiling that was far above my head, imagining what it would be  »  Read More

Boss’s Tip of the Week: After the talk

  |   Performance Management

After you talk to a team member about performance or behavior, he or she should leave the meeting thinking about what they will do differently. Nothing else. Prepare and conduct your meeting to eliminate distractions, deliver helpful, coaching feedback, and offer workable suggestions. Clarify your expectations. Solicit  »  Read More

Boss’s Tip of the Week: No more “run faster” goals

  |   Performance Management

Joan Crawford screamed, “No more wire hangers!” I’m screaming “No more ‘run faster’ goals!” “Run faster” goals are the ones where you decide to “increase sales” or even “increase sales by 51.25396 percent” and the only change is that you’ll  »  Read More

Boss’s Tip of the Week: How to talk about behavior

  |   Performance Management

One thing new supervisors dread most is talking to team members about behavior. One thing experienced supervisors hate most is talking to team members about behavior. Here are three steps to start out right and increase the odds that your conversation about behavior will go well. Tell them why you’re talking  »  Read More

Boss’s Tip of the Week: Let them know what you expect

  |   Performance Management

The people on your team should know what you expect from them. If you don’t tell them, they will guess. At best, they will only get things partly right. That’s a recipe for chaos and confusion. It also means that hard working team members will be “caught” doing something wrong. That’s bad for  »  Read More

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