Category: Boss

Boss’s Tip of the Week: You can’t listen while you’re talking

  |   Boss

Listening is your best tool for gathering information and building relationships. But the fact is that you can’t listen when you’re talking. As my mother used to say, “God gave us two ears and one mouth. You should use them in that proportion.” This is only one of 347 tips in my ebook, Become a  »  Read More

Prepare the Way for Your Gemba Walk

  |   Boss

Warren Blackwell started in business selling and repairing vacuum cleaners. Then he started selling refinished furniture. Then he added fine oriental rugs. But that’s not important now. We’ve bought literally dozens of rugs from Warren. We’ve bought them for ourselves and as gifts. We’ve traded in  »  Read More

Boss’s Tip of the Week: Being a boss is a doing discipline

  |   Boss

Being a boss is a doing discipline. You can’t learn to do it from books or lectures or videos. The only way to learn it is by doing it. Get ideas from books and classes and such, but try those ideas out as soon as possible. Then evaluate your performance and the results, so you can do even better next time. This is  »  Read More

Boss’s Tip of the Week: Don’t put it off

  |   Boss

When there’s a problem or when you need to talk to a team member about performance, the best time is usually now. Unless there’s a compelling reason not to, have that conversation or solve that problem right away. Most performance issues are not self-healing. If you leave them alone, they will usually go from  »  Read More

Boss’s Tip of the Week: Take away their excuses

  |   Boss

One of the most powerful things you can do as a boss is take away team members’ excuses for poor performance. It’s just good management. When you make it a point to take away excuses, you’re usually doing things that enable good work for everyone. This is only one of 347 tips in my ebook, Become a Better  »  Read More

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