If you’re looking for guarantees, being a boss is the wrong job. The best you can do is play the odds and choose behaviors that have the best chance of making things come out right. When you do that, you’ll increase your success rate. If you work at continuous improvement, you will increase your success  »  Read More

You may think they’re not paying attention, but they are. If you’re the boss, your team members listen to what you say and they watch what you do. They’re looking for clues to what you like and approve and what you don’t like so they can choose the best way for them to act. As George Patton said, if  »  Read More

The week is the ideal assessment period for most bosses. It’s long enough to allow for some rough spots but short enough to catch problems early. So, before you begin your weekend, ask these three questions. How did we do? Assess team and team member performance. What problems popped up? What successes did we have?  »  Read More

Ebenezer Scrooge had to deal with the Ghost of Christmas Past. You have to deal with the ghost of bosses past. When you become responsible for the performance of a new group, your team members expect you to act like other bosses they’ve had before. Get the issue on the table during your private chats. Ask them to  »  Read More