Stories and Strategies from Real Life: 10/21/16

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Some of the best learning happens when you read stories about real people and real companies. Read them for ideas, for lessons, and inspiration. This week’s stories and strategies from real life are about St. Louis Area Maps, Walmart, Amazon, Chick-fil-A, and General Mills.

From Valerie Schremp Hahn: St. Louis mapmakers stay the course in an age of GPS and map apps

“For 60 years, Wunnenberg’s street guides have helped motorists navigate the streets of the St. Louis area and in some counties beyond. The Matrisotto family has owned the guides, produced under the company name St. Louis Area Maps Inc., since 1983.”

From Sarah Halzack: How Walmart plans to transform the way we buy groceries

“Walmart is America’s largest grocer, and its aggressive expansion of pickup services has turned its parking lots into a laboratory for the future of online grocery shopping — one of the trickiest puzzles in all of retail.”

From Greg Bensinger and Laura Stevens: Amazon to Expand Grocery Business With New Convenience Stores

“The Seattle company aims to build small brick-and-mortar stores that would sell produce, milk, meats and other perishable items that customers can take home, these people say. Primarily using their mobile phones or, possibly, touch screens around the store, customers could also order peanut butter, cereal and other goods with longer shelf lives for same-day delivery.”

From Kate Taylor: Chick-fil-A is beating every competitor by training workers to say ‘please’ and ‘thank you’

“The secret to Chick-fil-A’s success is as simple as saying ‘please’ and ‘thank you.’”

From Kristen Leigh Painter: General Mills taps into the ingenuity of start-up companies

“General Mills made a critical business decision: Rather than compete with innovative food start-ups, the corporate giant is investing in them.”

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