There’s a saying that the palest ink is stronger than the strongest memory. It’s accurate. One reason to take notes is so that you’ll remember important things. That’s not the only reason.
Taking notes on a conversation or issue is a sign of respect. When you take notes you communicate, “I’m taking this seriously.”
Notes are a tool you can use to check your understanding. Read back your notes about what a team member said and ask if you got it right.
This is only one of 347 tips in my ebook, Become a Better Boss One Tip at a Time.