One thing new supervisors dread most is talking to team members about behavior. One thing experienced supervisors hate most is talking to team members about behavior. Here are three steps to start out right and increase the odds that your conversation about behavior will go well.
Tell them why you’re talking. Describe the behavior without adjectives. Then move right to the next step.
Tell them why it’s worth talking about. Describe the impact of their behavior. Then …
Wait until your team member speaks. This can be uncomfortable, but it’s the only way to make sure you have a conversation about what’s going on.
This is only one of 347 tips in my ebook, Become a Better Boss One Tip at a Time.