Feedback. New bosses dread it. Experienced bosses hate it. Participants in my programs have told me that for over twenty-five years. So I’m always on the lookout for helpful advice on how to do that critical job well. “Conquering Your Fears of Giving Feedback ” is the headline of an interview with » Read More
Tag: Great Working Environment
Return on Failure
Failures happen, even to business legends like Jack Welch, who admits that he made some whoppers. In the running for biggest failure is surely the acquisition of Kidder Peabody by General Electric (GE). In 1986, GE spent $600 million to buy an 80 percent interest in Kidder Peabody. More investment followed and by 1990 GE » Read More
The Most Potent Reward
The phrase “employee rewards” covers a lot. There’s the formal compensation plan, including bonuses. Many companies also have formal recognition and incentive programs. The odds are that you don’t have much to say about any of those. If you’re responsible for the performance of a group » Read More
The Lubrication of Little Words
In the physical world, lubrication reduces friction. There’s friction in the human world, too, and a few little words can reduce it if you use them often. Here some words and phrases that will help things go more smoothly. Please Thank-you May I Do you mind Is that OK What do you think Do you have a moment I » Read More
Making a Difference
Once upon a time, Jim’s new team was one of the best in the company. They got their work done and seemed to have fun doing it. If the term “high performance team” had been current back then, it would have described them to a “T.” That seemed like ancient history to Jim, though. The boss who » Read More