The Fred Harvey Lessons

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Fred Harvey didn’t know anything about restaurants when he came to the US from Liverpool, England in the mid-nineteenth century. When he died in 1901, there were 47 Harvey House restaurants, 15 hotels, and 30 dining cars under the Harvey name. His Fred Harvey restaurant brand was the best-known brand in  »  Read More

From the Independent Business Blogs: 6/8/22

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Independent business blogs are blogs that aren’t supported by an organization like a magazine, newspaper, company, or business school. Those people provide lots of great content, but they don’t need any additional exposure. In this post, every week, I bring you posts of quality from excellent bloggers that  »  Read More

Book recommendations for business leaders: 6/6/22

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Leaders are readers. Reading helps you discover ideas to try and expand your mental models. In this post, I point you to reviews of recent business books. You’ll find pointers to reviews of The Leadership Star: A Practical Guide to Building Engagement, Smart Growth: How to Grow Your People to Grow Your Company  »  Read More

Boss’s Tip of the Week: Bring in the customers

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Sometimes it’s difficult for team members to understand why their work is important. No matter what job they have, there’s a customer for the work, sometimes inside your organization and sometimes outside. Bring in customers to tell the team how the work they do makes a difference. This is only one of 347 tips in  »  Read More

The Banker, the Earthquake, and Finding Opportunity in Adversity

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At about 5 AM on April 18, 1906, the world in and around San Francisco began to shake. On the sixth floor of the Palace hotel, Enrico Caruso was awakened by the shaking. From his window, he saw “the buildings toppling over, big pieces of masonry falling.” He heard cries and screams from the street below. The  »  Read More

From the Independent Business Blogs: 6/1/22

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Independent business blogs are blogs that aren’t supported by an organization like a magazine, newspaper, company, or business school. Those people provide lots of great content, but they don’t need any additional exposure. In this post, every week, I bring you posts of quality from excellent bloggers that  »  Read More

Boss’s Tip of the Week: Honor special dates.

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September 11 is a special day in America and around the world. Americans are sure to remember it, but it’s not the only special date. Remember the good special dates for your team and your team members. Service anniversaries, dates of major triumphs and other business-related dates are good. So are personal dates  »  Read More

Memorial Day Thoughts and Reading

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I become pensive around Memorial Day. I remember those whom, as the Episcopal liturgy says, “we love, but see no longer.” They are special friends, but, as the Warrior’s Toast puts it, “absent friends” and I will toast them this Memorial Day as every other Memorial Day. The odd and the small  »  Read More

From the Independent Business Blogs: 5/25/22

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Independent business blogs are blogs that aren’t supported by an organization like a magazine, newspaper, company, or business school. Those people provide lots of great content, but they don’t need any additional exposure. In this post, every week, I bring you posts of quality from excellent bloggers that  »  Read More

Reading Lists for Business Leaders: 5/23/22

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Leaders are readers. Reading helps you discover ideas to try and expand your mental models. In this post, I point you to reviews of recent business books. Here are pointers to lists of reading recommendations for business leaders. You’ll find lists from Book Riot, Jessica Stillman, Mark C. Crowley, Sharlyn Lauby, and  »  Read More

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