Category: Great Working Environment

The Lubrication of Little Words

  |   Great Working Environment

In the physical world, lubrication reduces friction. There’s friction in the human world, too, and a few little words can reduce it if you use them often. Here some words and phrases that will help things go more smoothly. Please Thank-you May I Do you mind Is that OK What do you think Do you have a moment I  »  Read More

Drive out Fear

  |   Great Working Environment

“When Fear Stifles Initiative” was the headline for Robert Goldfarb’s New York Times article. That makes it sound like there’s a time when fear doesn’t stifle initiative. But if you have a fear-filled workplace there won’t be any initiative and precious little positive behavior of any  »  Read More

Engagement is Perishable

  |   Great Working Environment

This is the story of Dan. That’s not his real name. You’ll see why in a second. Dan is a first rate technician. He received uniformly excellent reviews for his technical prowess and for his willingness to help others. I met him when his boss recommended him for promotion because of his attitude and  »  Read More

In praise of praise

  |   Great Working Environment

Praise is powerful stuff. It can help you increase the productivity and morale of your team. But too many managers don’t praise enough or praise indiscriminately. Here’s a look at what we know about praise and how to do it well. What we know about praise There are a lot of myths and misinformation floating  »  Read More

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